The numbers worth having before you leave.
Most of what an absent owner needs in Arizona Traditions lives behind a resident login, which does you no good when you are in Minnesota trying to get a plumber through the gate. Here is the part that matters, pulled out and put in one place. Nothing to sign up for.
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Arizona Traditions is managed by Associated Asset Management, known locally as AAM. The onsite office is at the Community Center front desk, open Monday through Friday from 8 am to 4:30 pm.
HOA office and resident services: (623) 584-2520
General Manager, Rebecca Zieber: (623) 233-5110, rzieber@associatedasset.com
Assistant General Manager, Douglas Cortez: (623) 233-6573, dcortez@associatedasset.com
Resident Services Coordinator, Cristina Ochoa: (623) 584-2520, cochoa@associatedasset.com
Maintenance Supervisor, Joel Keltner: (623) 217-2144, jkeltner@associatedasset.com
Lifestyle Director, Maureen Almazan: (623) 215-7469, malmazan@associatedasset.com
AAM Customer Care Center: (602) 870-8234, csr@associatedasset.com
AAM after hours emergency line: (866) 553-8290
Assessment and billing questions: (866) 516-7427
AAM’s corporate office is at 1600 W Broadway Rd, Suite 200, Tempe, AZ 85282, (602) 957-9191, open weekdays 8:30 am to 5 pm.
Assessments run on an April 1 to March 31 fiscal year, due the first of each month. The association published a monthly assessment of $205 as of April 2025, and owners are notified of the coming year’s figure no later than February 28. Set up autopay before you leave rather than mailing checks from another state.
This is the number most absent owners actually need, and most do not have it.
Guardhouse: (623) 546-7874
The guardhouse handles after hours emergencies in association common areas, which the HOA defines as building or irrigation water leaks, fire, people in the pools after hours, trespassers, and suspicious activity. For anything that is a genuine emergency, call 911 first.
Getting a vendor through the gate. Register visitors and contractors in advance through DwellingLive. The association is direct about this: advance online registration moves people through significantly faster. You can call or email the guardhouse instead, but expect the entry to take longer. If you are arranging a repair from out of state in August, that difference is the difference between the technician arriving at nine and arriving at ten.
Parking permits for occasional overnight driveway parking come from either the guardhouse or the HOA desk in the Community Center lobby.
A note about access. Pedestrian gates take a physical key. The Community Center after hours, the fitness centers, the pools, and the Private Sports Bar all run on the Access Control app or a key card. The Beardsley Canal Bridge gates on Continental Parkway leading to Parcel 14 need a separate code from the HOA office. Whoever is looking after your home should have whatever they actually need before you fly out, not after.
Electric, APS: (602) 371-7171. Outage hotline (602) 371-3680 or (855) 688-2437.
Water, EPCOR: (800) 383-0834. Customer service runs Monday to Friday 8 am to 7 pm and Saturday 8 am to 4:30 pm, closed Sunday.
Gas, Southwest Gas: (602) 861-1999. Suspect a leak, call 911 and Southwest Gas.
Trash and recycling, Parks and Sons: (623) 974-4791.
Internet. Cox (602) 694-1813, Wyyerd (623) 455-4555, CenturyLink (800) 366-8201.
Before you dig, Arizona 811: dial 811.
Arizona Traditions has private streets and a private hauler, so the city schedule does not apply here. Pickup depends on your parcel.
Parcels 1 through 13: trash collected Monday and Thursday from your in ground container. Nothing needs moving to the curb.
Parcel 14, the Retreat: trash collected Tuesday and Friday.
Extra bags may go out after 4 pm the day before collection.
Recycling runs the second and fourth Wednesday of each month, single stream, so nothing needs sorting. Recyclables can go in any container you do not mind losing, including cardboard boxes and paper bags, because reusable bins will not be taken. Everything has to be at the curb by 5:30 am on collection day.
If your house will be empty for months, tell whoever is checking on it whether you want containers left out or brought in, because an in ground container is easy to forget about entirely.
Arizona Traditions sits inside Surprise city limits, so city services and city code apply here rather than county arrangements.
Emergencies: 911
Surprise Police, non emergency: (623) 222-4000
Surprise Fire and Medical: (623) 222-5000
Surprise City Hall: (623) 222-1900
Police Community Relations and Crime Prevention: (623) 222-4422
Police headquarters is at 14250 W Statler Plaza, Suite 103, Surprise, AZ 85374.
A few things catch absent owners here specifically.
Architectural approval comes first, not after. Any addition or modification to the outside of your property, including landscaping, irrigation, and structures, has to go to the Architectural Committee before the work happens. Proceeding without written approval can mean being told to undo it, plus a fine. If a summer repair changes anything visible, start the submission early.
Weeds in front of your house are yours. The HOA maintains the private streets, but weeds coming up in the curbing and sidewalk in front of your lot are the homeowner’s responsibility. Monsoon rain produces them fast, and an empty house with a weedy curb line is an easy violation to write.
Overnight street parking is not permitted at any time. Driveway parking overnight needs a permit. A guest vehicle cannot exceed thirty overnight occurrences in any six month stretch. Parking on Arizona Traditions Loop Road is prohibited except where signs say otherwise. If you are leaving a vehicle behind for the season, sort out where it goes before you leave.
Garage doors stay closed except during use, or open a maximum of 24 inches for daytime ventilation.
Renting the house out requires a minimum 90 day lease, registered with the HOA office at the Community Center. Short term rental is not an option here.
Shared walls are shared. The wall between two lots is the equal responsibility of both owners, which is worth knowing before you agree to anything over the phone.
Governing documents, the CC&Rs, bylaws, and the violation and enforcement policy all live in the Document Center on the association website. The board meets eight times a year, generally the fourth Wednesday at 1 pm in the Community Center Ballroom, with the annual meeting the last Wednesday of March.
Two free checklists, no form to complete.
The departure checklist covers the last few days before you fly out, including mail, autopay, and who holds a key. The seasonal shutdown checklist handles closing an Arizona house properly for the summer and opening it back up in the fall.
Our 56 point checklist shows exactly what we inspect on every visit, if you want to compare it against whatever you are doing now.
Arizona House Watch is licensed, insured, and bonded, and we operate out of Surprise, the same city Arizona Traditions sits in. We handle home watch in Arizona Traditions and most owners here use one of our snowbird home watch plans. Every visit produces a GPS stamped photo report, and we can be registered with the guardhouse as a standing authorization so gate access is never the thing holding up a repair. Small fixes we frequently take care of on the spot through our handyman services.
Guides for the other communities we cover are on our client resources page. Reach us at (623) 226-8474 or through our contact page with any question about your property.
Contacts verified August 2026. Staff and numbers change, so call ahead if something does not connect, and tell us so we can fix it here.
